Privacy Policy

This Privacy Policy explains how Legzo Casino collects, uses, stores and protects personal information when players visit the website, create an account, use casino services or contact support. It also outlines the choices available to players in relation to their information. The policy is written for players in Australia and should be read together with the website’s other terms and conditions.

Legzo Casino operates under a licence issued by the Curaçao Gaming Authority, reference number OGL/2024/169/0146, and uses 128-bit SSL encryption to protect payment transactions and personal information.

Information we may collect

Legzo Casino may collect information that is needed to provide and manage online gambling services. The information collected depends on how a player uses the website, the services requested and the legal checks that apply. Some information is provided directly by the player, while other information may be created automatically when the website or account is used. The information may be collected when a player registers, logs in, makes a transaction, contacts support, uses website features or completes a verification process.

Account and contact information

When a player registers or updates an account, the site may handle details such as a name, date of birth, residential information, username, account credentials and contact details. It may also record preferences, account settings, support messages and information supplied when a player asks for help. This information helps create and maintain an account, communicate about services and provide customer support. Players should make sure that information supplied to the site is accurate and kept up to date.

Identity and verification information

To help confirm a player’s identity, age, location or eligibility to use the services, Legzo Casino may request verification information and documents. These may include identity documents, evidence of address, information about the source or ownership of funds, and related verification records. Such information may be reviewed using internal processes or specialist service providers where appropriate. Verification information is handled to support account security, responsible service and compliance with applicable requirements.

Payment and transaction records

The site may handle information about deposits, withdrawals, wagers, gaming activity, account balances, payment methods and transaction history. Payment providers may process payment details directly, and Legzo Casino may receive information needed to confirm or reconcile a transaction. The site does not necessarily receive or store every detail held by a payment provider. Transaction records may also be used to resolve payment questions, identify unusual activity and maintain accurate account records.

Device, technical and usage information

When the website is accessed, technical information may be recorded. This can include an IP address, browser type, operating system, device identifiers, language settings, general location information, pages visited, session information and interaction with website features. The site may also record information about login activity, security events, errors and the performance of the website. This information assists with website operation, troubleshooting, security monitoring and service improvement.

Cookies and similar technologies

Legzo Casino may use cookies and similar technologies to keep the website working, remember preferences, maintain sessions, understand how pages are used and support security. Some cookies may be provided by service partners that help operate or analyse the website. Players can manage or restrict cookies through their browser settings. Disabling certain cookies may affect the availability or operation of some website features, including account or security functions.

How and why information is used

Personal information is used for reasonable business, service, security and compliance purposes connected with the website and the player’s relationship with Legzo Casino. The information may be used in different ways depending on the account, service or request involved. These purposes include:

Creating, operating and maintaining a player account.
Processing deposits, withdrawals and other account transactions.
Providing casino services, displaying account information and recording gaming activity.
Completing identity, age, location and eligibility checks.
Detecting, preventing and investigating fraud, money laundering, account misuse, collusion, technical abuse and other prohibited activity.
Protecting the website, systems, players and service providers from security threats.
Providing customer support, responding to questions and handling complaints or disputes.
Sending service messages about accounts, transactions, security, website changes or other important matters.
Sending marketing communications where permitted and where the player has provided consent or another lawful basis applies.
Improving website content, functionality, performance and user experience.
Understanding general usage trends through reports and aggregated information.
Meeting legal, regulatory, tax, accounting, responsible gambling and record-keeping obligations, as well as establishing, exercising or defending legal rights.

Where possible, Legzo Casino may use aggregated or de-identified information for analysis and reporting. This information is designed not to identify an individual player directly. Personal information will not be used for a purpose that is incompatible with the reason it was collected unless permitted or required by applicable requirements.

Marketing choices

Players may choose not to receive promotional communications. Marketing messages may include an unsubscribe or preference-management option. A player can also contact Legzo Casino using the privacy contact details below to withdraw consent to marketing. Withdrawing marketing consent does not stop essential service, security, account or transaction communications. A request to stop marketing may take a reasonable time to apply across all relevant systems.

Information may also be used to personalise general website content, understand which features are useful and identify technical problems. Where analysis is carried out, access should be limited to information reasonably needed for that purpose. Players are not required to provide information that is not necessary for an account or requested service, although refusing required information may prevent the site from completing registration, verification or a transaction.

Sharing, security and retention

When information may be shared

Legzo Casino may share relevant information with trusted providers that help operate the website and deliver services. These providers may support payment processing, identity verification, fraud prevention, technology, hosting, customer support, communications, analytics, security, accounting or professional advice. Providers should receive only the information reasonably needed for their service and are expected to handle it in a suitable manner.

Information may also be disclosed where necessary to comply with legal or official requirements, protect the rights and safety of Legzo Casino or another person, investigate suspected unlawful or prohibited conduct, resolve disputes, or support a business transfer or restructuring. Information may be processed in Australia or another country, depending on the services and providers used. Where information is handled overseas, reasonable steps should be taken to support appropriate protection.

Security measures

Legzo Casino uses reasonable administrative, technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure transmission and staff or provider procedures. Access to personal information should be limited to people and providers who need it for an authorised purpose.

No website, internet connection or storage system can be guaranteed to be completely secure, so players should protect their passwords and avoid sharing account credentials. Players should notify support promptly if they suspect that an account has been accessed without permission or that login details have been exposed.

Keeping information

Personal information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed or made anonymous, subject to applicable requirements and legitimate record-keeping needs.

Closing an account does not necessarily result in the immediate deletion of every record. Information connected with transactions, verification, responsible gambling, fraud prevention, legal compliance or unresolved matters may need to remain available for the required period. Backup copies or records held by service providers may also be removed according to their own secure deletion processes.

Your privacy rights and how to contact us

Subject to applicable requirements and reasonable identity checks, players may ask about the personal information held by Legzo Casino and how it is used. Players may also request that inaccurate or incomplete information be corrected. In appropriate circumstances, a player may ask for personal information to be deleted, although deletion may not be possible where records must be retained for legal, security, transaction, dispute or other legitimate purposes.

Request access to personal information held about you.
Request correction of information that is inaccurate, incomplete or out of date.
Request deletion of your data where there is no continuing reason to retain it.
Withdraw consent to marketing communications at any time.
Ask questions about the collection, use or sharing of your information.
Raise a concern if you believe your privacy has not been handled appropriately.

To exercise these rights or make a privacy or data request, contact Legzo Casino at support@legzocasino.best. This includes requests for access, correction or deletion of your data, as well as requests to withdraw consent to marketing. Please describe your request clearly and provide enough information for the relevant account or records to be identified. Legzo Casino may ask for reasonable confirmation of identity before releasing, changing or deleting information. This helps prevent personal information from being disclosed to the wrong person.

Requests will be considered and handled within a reasonable timeframe, subject to the nature of the request, identity verification and any legal or operational limits. If a request cannot be completed in full, the reason may be explained where appropriate. Players can also use browser controls to manage cookies and can use the unsubscribe option in a marketing message to change promotional preferences.

Children and account eligibility

The website is intended for people who are legally permitted to use online gambling services. Legzo Casino may use age and identity information to check eligibility. A person who is not legally eligible should not register or use the website. If information relating to an ineligible person is identified, it may be restricted, reviewed or removed subject to applicable record-keeping requirements.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, business practices or applicable requirements. The updated version will be made available on the website and will apply from the date shown or from the time it is posted, where no separate date is provided. Players should review this page periodically to remain informed about how information is handled.

By using the Legzo Casino website, players acknowledge that they have had an opportunity to read this Privacy Policy. If a player does not agree with the way information is handled, they should stop using the website and contact support about any available account or data options.