Responsible Gaming

Legzo Casino supports a balanced approach to gambling. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. This page provides practical information to help Australian players make informed choices, recognise potential risks and seek support when needed.

Legzo Casino operates under a licence issued by the Curaçao Gaming Authority, reference number OGL/2024/169/0146, and uses 128-bit SSL encryption to protect payment transactions and personal information.

Gamble responsibly

Online gambling can be enjoyable when it remains within your personal budget and does not interfere with other areas of your life. Before you play, decide how much time and money you can comfortably spend. Only use money set aside for entertainment. Never use rent, bills, savings, borrowed money or funds needed for everyday expenses.

There is no guaranteed way to win. Casino games are based on chance, and previous results do not determine future outcomes. A win does not mean another win is due, and a loss cannot be recovered simply by continuing to play. Avoid chasing losses, increasing bets to recover money or treating gambling as a source of income.

Practical safer gambling habits

Set a spending limit before you begin and keep to it.
Set a time limit and take regular breaks away from the screen.
Keep gambling separate from household expenses and other essential spending.
Do not gamble when you are upset, stressed, tired, angry or under the influence of alcohol or other substances.
Avoid borrowing money or using credit to gamble.
Keep a record of your deposits, wagers and time spent playing.
Do not increase your stake because you have lost or believe a win is due.
Balance gambling with work, study, relationships, exercise and other activities.
Talk with someone you trust if gambling starts to concern you.

It can help to decide your limits before opening a game. Once a limit has been reached, stop playing rather than making another deposit. If you find it difficult to follow your own limits, use the account controls available to you or take a complete break from gambling.

Tools to help you stay in control

Depending on the features available for your account, you may be able to use tools designed to support safer play. These may include deposit limits, loss or wagering limits, session reminders, cooling-off periods, account closure and self-exclusion. Such tools are intended to help you make decisions before gambling becomes difficult to manage.

Limits and cooling-off periods

A limit can help control the amount you deposit or spend over a selected period. Choose an amount that is affordable and does not affect essential costs. A cooling-off period allows you to pause gambling for a set time. During a break, do not create another account or use another person’s account to continue playing.

Self-exclusion

Self-exclusion is a stronger measure for people who want to stop gambling for a longer period. If you request self-exclusion, access to your account may be restricted or closed for the selected period, subject to the applicable process and requirements. Treat self-exclusion seriously and do not attempt to bypass it by opening another account or using another person’s account.

To apply a limit, cooling-off period or self-exclusion, use the responsible gaming or account support options available on the website. If a particular option is not visible, use the support channel provided through the website. Do not delay asking for help if you believe gambling is becoming difficult to control.

Account and payment safety

Use your own account and never allow another person to gamble through it.
Keep your login details private and use appropriate account security.
Do not open an account for another person or ask another person to open one for you.
Review account activity and payment history regularly.
If you notice activity you do not recognise, stop using the account and seek assistance through the website.

Recognising when gambling may be a problem

Gambling may be becoming harmful when it affects your finances, relationships, health, work, study or emotional wellbeing. Problem gambling can affect anyone, regardless of age, income or experience. It is not a personal failure, and seeking support early can make it easier to regain control.

Possible warning signs

Spending more money or time gambling than you intended.
Trying to win back losses by placing larger or more frequent bets.
Feeling restless, irritable or anxious when trying to stop.
Hiding gambling activity, losses or transactions from family and friends.
Borrowing money, selling possessions or missing payments because of gambling.
Thinking about gambling throughout the day or finding it difficult to concentrate on other things.
Neglecting work, study, family, sleep or personal responsibilities.
Gambling to escape stress, loneliness, sadness or other difficult feelings.
Returning to gambling after deciding to stop.
Feeling guilt, shame or distress after gambling.

If any of these signs apply to you, stop playing and consider taking a break or using self-exclusion. Speak with someone you trust and seek independent support. You do not need to wait until a problem becomes serious before asking for help. If gambling is causing immediate financial, emotional or relationship concerns, prioritise your safety and contact an appropriate professional service.

Support for family and friends

Gambling can affect people close to the player. If someone’s gambling is causing concern, choose a calm time to discuss what you have noticed. Use clear, non-judgemental language and encourage the person to seek professional advice. Protect your own finances, avoid giving money to cover gambling losses and consider getting support for yourself as well.

Age, legal and support information

Gambling is only for adults who meet the applicable age and eligibility requirements. Minors must not use gambling services. Parents and guardians should take reasonable steps to prevent children from accessing gambling accounts, devices and payment methods. Use device controls, keep passwords private and never leave an active gambling account unattended.

Players are responsible for understanding and following the laws and requirements that apply to them. The availability of gambling products, account features and safer gambling tools may vary according to location, account status and applicable rules. Do not attempt to avoid restrictions by using false information, another person’s account or unauthorised software.

If you are in Australia and would like confidential advice about gambling, independent help is available through recognised gambling support services in your state or territory. Search for official Australian gambling-help resources online, speak with a qualified health professional or contact a local counselling service. Financial counselling may also be useful if gambling has affected bills, debt or other commitments.

If you are in immediate danger, feel unable to keep yourself safe or are experiencing a mental health emergency, contact emergency services or an urgent crisis service in your area. Gambling should never put your safety at risk.

Our approach

Legzo Casino aims to provide information and account features that support informed, responsible play. We may take steps where there are concerns about account use, identity, age, payment activity or safer gambling. These steps can include requesting information, applying restrictions or closing an account in accordance with applicable requirements. Providing accurate information and responding to requests helps protect you and the integrity of the service.

Responsible gambling is a shared responsibility. Use the tools available, monitor your behaviour and ask for help as soon as you need it. If you are unsure whether gambling is remaining within safe limits, taking a break is a sensible first step.